If people consistantly excel at anything, it’s making excuses. For mistakes. For missing deadlines. For quitting before reaching that goal. For pretty much anything that involves effort and risk whether personal or professional. And of course there are the many excuses why a business isn’t able delight a customer – it’d cost too much, they’d [...]
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Zappos
How much fanfare do you role out for your customers? Or employees? Do they feel welcome when they arrive at your office door? Does your office exude the energy of a place focused on innovating? A place with people who WANT to be there versus showing up to do time. Or when your customers arrive [...]
