Thoughts for better communication and leadership
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Are your company’s employees allowed to talk authentically about their company with customers? To have real conversations? To find the answers to customers questions rather than just read from approved talking points? Believe it or not there are companies that won’t let their employees engage with customers. There are companies that only let approved people [...]
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I know a lot of managers who dislike taking time to interview and hire new employees – and who often tend to select candidates out of convenience just to fill the seat. While in doing so, you scratch an item off your to-do list, you’ve just created more work for yourself managing, developing, correcting and [...]
