We all know people who talk to talk. They talk not to communicate, but to hear themselves talk. To show their brilliance. They don’t care about what you have to say. Nor do they listen. You can tell. Someone I used to know was like that. He’d talk and talk and talk. Ask me something. [...]
Posts tagged as:
listening
February 16 – You hear all the time about how you should communicate better. The benefits may seem obvious, but a list is always good to have handy when you’re in the midst of a communication breakdown. I happen to be fascinated by how people communicate – and am always working to improve my skills. [...]
Tagged as: Communication, focus, listening
February 9 – You can learn so much from listening, yet so few companies exert much effort to do so. They’d rather spend their energy shouting to the world ‘look at us’. ‘Look how great we are. Look at our feature rich products that deliver all of these cool benefits.’
But are they the benefits that [...]
Tagged as: Chris Brogan, competitive advantage, listening
Each of us has more outlets to listen to our customers, connect with colleagues and expand our expertise than we can manage. It’s both exciting and bewildering. How do you choose what you pay attention to? How you find out what your customers are saying about you?
It costs almost nothing to access this information. But [...]
Tagged as: customer experience, listening, Social Media, Twitter
