Why not call it what it is: the customer irritation department? And call the staff CIRs for Customer Irritation Reps. That’s certainly what Verizon likes to do. Having been with them since before they were Verizon, my wife has had many such experiences. In fact, the only time they were nice was when her contract [...]
Posts tagged as:
Customer Service
March 27 – My wife’s friend Laura shared a recent experience at Giant Burger in Lake Grove, Oregon, an institution that’s been around for more than 40 years. When she asked if they had chicken, they yelled at her, exclaiming that they’re burgers only. And that means beef. The impression she got, was how stupid [...]
February 28 – Anyone who’s spent any length of time working with customers knows how tough it can be to keep that cheery disposition when facing grumpy, angry or particularly high-maintenance customers. And as a customer, it’s hard not to be frustrated by how you’re often treated – (i.e. like a second class citizen by [...]
February 25 – When we first started shopping at Lux Lighting a dozen years ago they had the coolest selection of fixtures, but some of the rudest service. We referred my sister and a number of people to Lux because of their product lines – but they, too commented on how they were treated. My [...]
{ 2 comments }
January 30 – Good luck. Most customer service is plain awful. Retailers are notorious for placing the lowest paid employees at the point of sale. The point at which the rubber meets the road for customers. Where their experience with the fancy marketing is reinforced by exceptional customer service – or not. More often, the [...]
